Privacy Policy for ShineCraft Collective
ShineCraft Collective ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and related services. By accessing or using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our automotive detailing and restoration services. This includes:
- Personal Information You Provide Directly: This may include your name, email address, phone number, vehicle details (make, model, license plate if provided for service), and any other information you provide when you fill out contact forms, request a quote, book a service, or communicate with us directly.
- Information Collected Automatically: When you visit our site, we may automatically collect certain information from your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how users interact with our site and improve its functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our services, including booking and performing automotive detailing and restoration.
- To improve, personalize, and expand our services, understanding how you use our site and what services you are interested in.
- To process your inquiries, requests, and bookings for services like paint correction, ceramic coating, interior deep cleaning, PPF application, and more.
- To communicate with you, including responding to your comments, questions, and providing customer support.
- To send you technical notices, updates, security alerts, and support and administrative messages.
- To send promotional communications, such as information about new services, special offers, or other events, where permitted by law and in accordance with your preferences.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To comply with legal obligations and enforce our terms and policies.
- For billing, account management, and other internal business processes.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their direct marketing purposes. We may share information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- Legal Requirements and Business Transfers: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public. In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
- Consent: We may share your information with your consent or at your direction.
4. Your Data Protection Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) for visitors from the European Economic Area, and relevant Singaporean privacy laws, you have certain rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
5. Data Security
We employ appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Links to Other Websites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: ShineCraft Collective, 38 Changi North Way, #01-14, Singapore, Singapore, 498779